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The hand-off is often the operating problem
Functions can meet their own targets while customers experience delay between them.
Read the essayFreya Langford / Chief Operating Officer
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Operating models
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The hand-off is often the operating problem
Functions can meet their own targets while customers experience delay between them.
Supply chain
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Capacity is a commercial conversation
Demand commitments and delivery capacity belong in the same discussion.
Execution
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Productivity without a quality blind spot
A local cost improvement can create rework elsewhere or move effort to the customer.