Chief Operating Officer United States · Global perspective
The person behind
the decisions.
I help organisations deliver on the promises they make to customers. My work connects operating design, frontline capability and performance discipline so that growth can be supported by a dependable business.
I begin with the work itself: how a request becomes an outcome, where decisions stall and which constraints teams must navigate. An operating model is useful when people understand ownership, can surface problems early and have the means to resolve them.
I value close contact with customers and operating teams. Their experience is often the earliest signal that an apparently strong performance measure is concealing a fragile process.
Open to Board appointments · Advisory roles · Speaking invitations
Languages / English · Spanish
A leadership conviction
Operations should make dependable delivery repeatable. I make ownership and constraints visible, listen to frontline evidence and improve the whole workflow rather than optimise one function at another's expense.
- On-time delivery
- 97.6%
- Up from 81% across the network
- Cost removed
- ₹1,150 Cr
- Without reducing service quality
- Sites run
- 64
- Plants, warehouses and service centres
- Safety incidents
- −48%
- Over three operating years
Career chapters
2020 — Present 01
Chief Operating Officer
Aldermoor Group
Leading enterprise operating performance, delivery reliability and capacity decisions. Connecting commercial commitments with the processes, resources and accountabilities required to fulfil them.
2016 — 2020 02
Vice President, Operations
Fairhaven Holdings
Managed operating teams through process redesign and service improvement. Built an end-to-end view of quality, productivity and customer outcomes across functional boundaries.
2012 — 2017 03
Vice President, Supply Chain
Harrow & Vale Industries
Redesigned a fragmented supply network into three regional hubs, improving service and resilience at once.
2006 — 2012 04
Plant Director
Calder Logistics
Ran the group's largest site and learned that operating discipline begins with the people closest to the work.
Board & advisory record
Current appointments
Harrow & Vale Industries
Independent Director
Operations & Safety (Chair) · Risk
2023 — Present
The Manufacturing Skills Council
Advisory Board Member
Workforce Development
2020 — Present
Education & credentials
- B.E., Industrial Engineering
- National Institute of Technology · 1999
- MBA, Strategy & Finance
- Westbrook School of Management · 2004
- Lean Six Sigma Master Black Belt
- The Operational Excellence Institute · 2011
Recognition
Operations Leader of the Year
The Operations Excellence Awards · 2024
Supply Chain Resilience Award
Capital & Governance Quarterly · 2022
Books & papers
Dependable: Building Operations That Keep Their Promises
Ashgrove Press · 2024
In conversation
The Operations Excellence Journal / 2025
From 81% to 97% on-time without a single new plant
The Boardroom Review / 2024
What boards should see in an operations review
The Leadership Ledger podcast / 2023
Episode 109 — Keeping the promise to customers
Perspectives from colleagues
Turns ambition into an operating system people can actually run.
Safety, service and cost improved together. I had not seen that before.