This letter / 01
One case could not carry every promise
I backed a universal transport case, then accepted a modular family with two explicit exclusions. The difficult correction was to the offer as well as the engineering.
The universal case was an attractive proposition. A smaller catalogue would be easier to explain, and a rental colleague could hold fewer variants while serving more requests. I supported that direction because I could see its manufacturing and commercial advantages. What I had not adequately tested was the breadth of the word universal. A shared outer casing did not mean that every instrument inside it needed the same support. When six configurations failed to meet our defined assessment, the result challenged the premise I had approved rather than merely the details of its implementation.
