The lower electricity total needed a better explanation

I am Leela Drezqani, COO of the fictional Vezquri Utility Services in Raipur. I once presented a fall in electricity use from 1.2 GWh to 1.05 GWh as evidence of an efficiency improvement. The raw reduction was 12.5%, but the customers' production had also changed. The totals alone could not establish the operating gain I had implied. We funded a ₹36 lakh measurement review and withdrew the stronger interpretation rather than make an attractive percentage carry more meaning than its conditions supported.

I began as a plant-service engineer in July 1997, moved into regional service management and joined Vezquri in September 2011. I became COO in January 2023. Today our five operating sites serve eighteen industrial clients, with 118 employees and ₹92 crore FY 26 service fees. Eighty-four operating colleagues work through four heads within ₹21 crore FY 2026–27 non-electricity expense. Electricity purchases and capital require separate approval. CEO Imran Dazvemi leads the enterprise, while engineering head Sonal Qorzethi and qualified owners retain technical methods and acceptance. I have no statutory directorship or personal shareholding.

My cases concern the differences between a useful operating observation and the promise someone might infer from it. We examined service complaints across the supplier and customer interface, narrowed a heat-recovery proposal when the actual demand was seasonal, and tested the duty-contact arrangements behind an out-of-hours response. Each decision retained its cost and incomplete findings. A contact acknowledgement was not a field attendance, a recoverable heat source was not a year-round customer, and a lower electricity total was not automatically an efficiency result. My responsibility was to make those distinctions actionable without taking over specialist technical judgement.

Current focus

Making industrial-service commitments reflect the operating conditions, customer dependencies and evidence actually available.

Conversations I welcome

One board discussion about industrial-service delivery and investment assumptions, after employment consent, conflicts review and further preparation.