Ananya MenonChief Data Officer

Personal correspondence

Getting the record right where it is written

Chief Data Officer India

I want a patient's record to be right at the registration desk and the bedside, before any report or insurance claim depends on it.

The first data set I was trusted with was a household survey in 2000, in villages north of Kochi. I had completed a master's degree in statistics at Ponnezhuthu Institute of Applied Statistics that May, after a bachelor's degree at Mazhavilkara College. At Ithalmara Field Research, a small survey company, I checked questionnaires as they came back from field investigators. One investigator's forms were too tidy: ages ending in zero or five, and a working tap in every house. He had not invented anything deliberately. He had rounded what respondents were unsure of and filled gaps with what seemed likely. I learnt then that data quality is mostly decided by the person holding the pen, and that correcting a table later never recovers what was not asked at the time.

Most errors in hospital data begin as small, reasonable shortcuts: a name typed the way the patient happened to say it, a note written for the next shift rather than the next reader, a consent box ticked to keep a queue moving. I would rather correct those moments with the people who own them than build a cleaner copy further downstream and call the problem solved.

Annual revenue
₹1,480 Cr
Year ended March 2026
Beds across eight hospitals
2,050
Kerala and Karnataka
Patients in the group index
52 lakh
After merge review; September 2026
Colleagues in the data office
92
Coding, records, engineering, analytics and governance

I make hospital data dependable where it is first written: at the registration desk, in the clinical note and in the patient's own consent.

I am chief data officer of Chembakanad Healthcare Limited, an unlisted hospital company headquartered in Kochi. We run eight multi-speciality hospitals with 2,050 beds: two in Kochi and one each in Thrissur, Kottayam, Kozhikode, Kannur, Mangaluru and Mysuru. Revenue for the year ended March 2026 was ₹1,480 crore, and about 9,800 people work for the group. The founding nephrologist's family holds the majority, and a private-equity investor holds 34 per cent. I lead 92 colleagues in clinical coding, medical records, data engineering, analytics and data governance, and I report to the group chief executive.

My route here began outside hospitals. I spent my first years as a survey statistician in Kochi and then analysed health-insurance claims for a third-party administrator in Bengaluru. Reading thousands of claim files showed me how often a hospital's own paperwork decided whether a bill was paid in full. When I moved into hospital records in 2008, I met the same problem from the other side: the details usually existed, but it had been written in a place or a form that nobody further along could use. I have worked on that gap ever since.

Three decisions describe how I work now. I delayed a group-wide patient index by fourteen weeks so that uncertain matches were reviewed by people rather than merged by a score. I kept enrolment in national health accounts a separate, explained choice for patients, although that reduced an expected government incentive. And I sent insurance deductions back to the clinical note instead of adding coders to rewrite bills. Colleagues argued against each of these choices for sound reasons, and I have tried to keep their costs visible in what I report to our board.

Fourteen weeks for 61,000 uncertain pairs

Before our new hospital information system went live, 61,000 possible duplicate registrations sat in an uncertain band. Medical-records staff reviewed every pair: 38,400 were merged and 22,600 kept apart. The delay cost about ₹2.4 crore and an awkward opening at Mysuru.

Consent kept apart from the queue

Linking new registrations to national health accounts reached 23 per cent in the first year, against a plan of 70 per cent. We received ₹52 lakh of government incentive instead of the ₹1.9 crore first projected, and recorded no complaint of enrolment without understanding.

Deductions traced back to the bedside

On comparable insured admissions, the share of billed value deducted by insurers fell from 6.8 per cent to 4.9 per cent in twelve months, about ₹11.6 crore, after we changed what clinicians recorded at the time of care rather than how the bill was coded.

Current focus

I am preparing our consent notices, retention schedules and breach procedures for the Digital Personal Data Protection Act as its obligations take effect, and agreeing with each clinical department which data elements it owns and must correct at source.

Conversations I welcome

I am open to a first independent directorship at a healthcare-adjacent or data-intensive Indian company, with about twenty-four days a year available, subject to my employer's written consent and a careful review of conflicts.

The leadership record

Trusted with consequential decisions.

Formation

  • Master of science in statisticsPonnezhuthu Institute of Applied Statistics · 2000
  • Bachelor of science in statisticsMazhavilkara College · 1998
Ananya never asked my doctors to write more for the sake of a report. She showed us which missing sentence was costing a patient's family money, and then helped us turn it into four fields instead of another form.
Mariyam ThottungalMedical director, Chembakanad Healthcare Limited
The full record ↗

Contact

I am open to a first independent directorship at a healthcare-adjacent or data-intensive Indian company, with about twenty-four days a year available, subject to my employer's written consent and a careful review of conflicts.

  • Board appointments