Grow the service we can keep choosing to provide

In 2019 I recommended buying two field-service depots for a proposed ₹8.4 crore. The paper treated nearby customer work as though it would move with the assets. Three anchor customers had not agreed to transfer their assignments. My analysis had described where the work happened without establishing who could decide where it went. After ₹36 lakh of diligence over ten weeks, I withdrew the recommendation before a purchase commitment. I cannot turn that withdrawal into proof of an avoided loss.

I am Amina Darvezkar, chief strategy officer of Dharvani Network Services in Lucknow. Our 268 colleagues provide telecom maintenance, engineering and planning services, with ₹118 crore FY 2025–26 revenue. I lead twenty-seven strategy colleagues through four heads. Satish is our chief executive and Gurleen owns field delivery. We serve customer networks without owning a consumer subscription business. Strategy has to respect the customer’s choice and the practical availability our service offer asks colleagues to maintain.

The subsequent decisions have tested different parts of that obligation. A twelve-month expansion trial across five districts led us to renew two arrangements and decline three proposed renewals whose terms did not cover the standby and travel commitment we would need. A larger equipment-partner opportunity carried exclusivity that would constrain service to mixed fleets, so I recommended a smaller non-exclusive proposition. Neither decision means the rejected option could never work. It means the version presented required responsibilities or restrictions we were not prepared to accept. My 0.12% personal holding sits inside the employee vehicle, not outside the stated ownership total. I have presented these matters to directors, but hold no statutory seat. A possible first outside role would require unfinished governance learning, specific assessment and a workable twenty-four-day annual commitment.

Current focus

Regional expansion with customer continuity and service freedom

Conversations I welcome

Service-enterprise strategy and a considered first non-executive contribution