Chief Operating Officer Europe · Global perspective
Luca Duvall
Turning enterprise ambition into dependable execution.
Open to Board appointments · Advisory roles · Speaking invitations
A conversation, to beginOperations should make dependable delivery repeatable. I make ownership and constraints visible, listen to frontline evidence and improve the whole workflow rather than optimise one function at another's expense.
Luca Duvall
- On-time delivery
- 97.6%
- Up from 81% across the network
- Cost removed
- ₹1,150 Cr
- Without reducing service quality
- Sites run
- 64
- Plants, warehouses and service centres
- Safety incidents
- −48%
- Over three operating years
Leadership, seen by others.
Turns ambition into an operating system people can actually run.
Safety, service and cost improved together. I had not seen that before.
Selected leadership work
Operating model redesign
An organisation had grown through local improvisation, leaving hand-offs between commercial and delivery teams unclear.
Discover the work ↗The leadership record
Trusted with consequential decisions.
Recognition
- Operations Leader of the YearThe Operations Excellence Awards · 2024
- Supply Chain Resilience AwardCapital & Governance Quarterly · 2022
In conversation
- “From 81% to 97% on-time without a single new plant”The Operations Excellence Journal · 2025
- “What boards should see in an operations review”The Boardroom Review · 2024
- “Episode 109 — Keeping the promise to customers”The Leadership Ledger podcast · 2023
Formation
- B.E., Industrial EngineeringNational Institute of Technology · 1999
- MBA, Strategy & FinanceWestbrook School of Management · 2004
- Lean Six Sigma Master Black BeltThe Operational Excellence Institute · 2011
An invitation
The most consequential work begins with a conversation.
For board, advisory and leadership conversations where operating model design matters.
- Board appointments
- Advisory roles
- Speaking invitations
office@lucaduvall.example