Chief Product Officer India · Global perspective
Nikhil Shah
Finding the customer problem worth building for.
- Active customers
- 12 M
- Across four product lines
- Net Promoter Score gain
- +46
- After a discovery-led redesign
- Products to $100 M ARR
- 3
- From zero, in five years
- Roadmap retired
- 70%
- To focus on what customers valued
Designed for consequence.
Product leadership is a discipline of choosing. I connect customer evidence with commercial judgement and technical possibility, so teams understand why an investment matters and what would cause us to change direction.
The evidence register
| Reference | Leadership work |
|---|---|
| 01 | Product portfolio focus ↗ |
| 02 | Customer discovery ↗ |
| 03 | Product adoption ↗ |
The leadership record
Trusted with consequential decisions.
In the boardroom
- Lumen PaymentsNon-Executive Director · 2023 — Present
- The Inclusive Design CollectiveAdvisory Board Member · 2021 — Present
Recognition
- Product Leader of the YearThe Product Leaders Forum · 2024
- Best Digital ExperienceThe Enterprise Technology Awards · 2022
In conversation
- “Retiring 70% of the roadmap was the best decision we made”The Product Leaders Forum · 2025
- “Discovery as a leadership habit”The Technology Leaders Review · 2024
- “Episode 125 — The problem worth solving”The Leadership Ledger podcast · 2024
Gave the whole company a shared definition of what customers actually need.
An invitation
The most consequential work begins with a conversation.
For board, advisory and leadership conversations where product strategy matters.
- Board appointments
- Advisory roles
- Speaking invitations
office@nikhilshah.example