Leading product strategy, portfolio priorities and the operating model for discovery and delivery. Aligning customer problems, business objectives and technical capacity around a considered product direction.
2016 — 202002
Vice President, Product
Fairhaven Holdings
Scope & contribution
Led product teams across discovery, launch and adoption. Developed a practical approach to prioritisation and evidence-led collaboration with engineering, design and commercial colleagues.
2013 — 201803
Director of Product, Growth
Lumen Payments
Scope & contribution
Built the self-serve onboarding that tripled small-business adoption.
2008 — 201304
Senior Product Manager
Kestrel Systems
Scope & contribution
Launched the company's first SaaS product and learned to measure outcomes rather than output.
Active customers
12 M
Across four product lines
Net Promoter Score gain
+46
After a discovery-led redesign
Products to $100 M ARR
3
From zero, in five years
Roadmap retired
70%
To focus on what customers valued
At the board table
Lumen Payments
Non-Executive Director
Product & Customer (Chair)
The Inclusive Design Collective
Advisory Board Member
Accessibility Standards
Product leadership is a discipline of choosing. I connect customer evidence with commercial judgement and technical possibility, so teams understand why an investment matters and what would cause us to change direction.
The leadership record
Trusted with consequential decisions.
Recognition
Product Leader of the YearThe Product Leaders Forum · 2024
Best Digital ExperienceThe Enterprise Technology Awards · 2022
In conversation
“Retiring 70% of the roadmap was the best decision we made”The Product Leaders Forum · 2025
“Discovery as a leadership habit”The Technology Leaders Review · 2024
“Episode 125 — The problem worth solving”The Leadership Ledger podcast · 2024
Formation
B.Des, Interaction DesignNational Institute of Design · 2004
MBA, Strategy & FinanceWestbrook School of Management · 2004
Gave the whole company a shared definition of what customers actually need.