I show home buyers the record behind each stage they pay for, from a cast slab to a closed snag.
The first record I was trusted to sign was a pour card. In July 2001, weeks after completing a civil engineering degree at Thiruvirai College of Engineering, I joined Oonjalur Civil Works in Coimbatore as a site engineer on two apartment blocks. Before concrete went into a slab, I walked the reinforcement with the foreman, compared it with the drawings and wrote down what I had checked. The senior project engineer countersigned. He was strict about one thing: the card had to state what we had not been able to inspect as plainly as what we had. I have kept that rule ever since.
A family paying for a flat over three years is trusting records it did not create. I try to make each of those records checkable: who signed it, what it shows and what it leaves out. When a record cannot yet be trusted, I would rather tell the buyer so than dress it up.