I build a travel-goods business by deciding where our presence earns its place, how partners should be supported and which service capabilities the brand must own.
I did not begin my career expecting that closing a shop could be a necessary act of building a retail business. Early in merchandising, the visible signs of progress were new ranges, new space and new customers. The prestige location I later supported fitted that account. Becoming CEO required me to judge it again without allowing my role in the opening to determine the answer.
A shop can be visible without earning the resources it consumes. A partner can open a door while leaving the brand with a service obligation. An acquisition can add a capability only if the people and work are brought into the business. I want our growth account to describe those obligations as clearly as the opportunity.