Executive summary / Personal profile
Reina Kobayashi
Chief Operating Officer Japan · Global perspective
Turning enterprise ambition into dependable execution.
Open to Board appointments · Advisory roles · Speaking invitations
Start a conversation01 / Leadership approach
Operations should make dependable delivery repeatable. I make ownership and constraints visible, listen to frontline evidence and improve the whole workflow rather than optimise one function at another's expense.
02 / Areas of responsibility
- Operating model design
- Service delivery
- Supply chain resilience
- Performance improvement
- On-time delivery
- 97.6%
- Up from 81% across the network
- Cost removed
- ₹1,150 Cr
- Without reducing service quality
- Sites run
- 64
- Plants, warehouses and service centres
- Safety incidents
- −48%
- Over three operating years
Evidence from practice
- Operating model redesign
- An organisation had grown through local improvisation, leaving hand-offs between commercial and delivery teams unclear.
- Delivery reliability
- Delivery teams were responding to recurring exceptions as if each were new.
- Productivity and quality
- A productivity programme risked moving costs from one function to another without improving the customer outcome.