My first job was building the switch that moves money between ATMs and banks. Everything since has been a version of the same question: what happens to the business when this system stops?
I started in Hyderabad in 2003, writing switching and reconciliation software for card and ATM networks at a small payments product company. In 2006 I moved to Bengaluru as a network architect for a multinational telecom equipment maker and designed core networks for Indian mobile operators through the national 3G roll-out. That work taught me how large systems fail: rarely all at once, and usually at the joins.
In 2011 I came home to run infrastructure and disaster recovery at the Hyderabad delivery centre of a global IT consulting firm, for client programmes in banking and insurance. I designed the first recovery drills the centre ran with clients in the room. Few things test a plan as honestly as an audience that pays for it.
In 2018 a mid-sized IT-services company appointed me Chief Technology Officer. I wrote the three-year cloud programme its board approved, closed two owned data centres and put technology spend in front of the CFO every month. In 2022 the board asked me to move across and build the security function as CISO, and for the next four years I presented the technology and cyber risk register to its risk management committee every quarter.
Those meetings changed how I think about boards. Directors asked sharp questions when the material allowed them to, and polite ones when it did not. I am now seeking a first independent directorship with a listed or large unlisted company where technology, data and third-party risk are material to the business, so that I can ask those questions from the other side of the table.